Privacy Policy

At Scentverse, we deeply value your trust, your privacy, and your right to protect your personal information. Any data we collect is handled with the highest level of care, security, and confidentiality. Your visit to our website and your use of any of our services or features are subject to our Terms & Conditions, of which this Privacy Policy forms an integral part.

We are committed to using your personal information in a lawful, transparent, and controlled manner.

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Information We Collect

We may collect the following types of personal information when you interact with our website, apps, or services:

• Identification & Contact Information – such as your name, address, phone number, or email address when you sign up for an account or place an order.

• Demographic Information – such as gender, date of birth, and location.

• Preferences & Interests – such as wish-listed products, shopping cart items, or browsing behavior.

• User-Generated Content – information you submit on public platforms like product reviews, comments, or social media interactions with our official accounts.

• Technical Information – collected passively through tools like cookies, pixels, and analytics (e.g., IP address, browser type, device information, browsing patterns).

• Third-Party Data – we may also receive information from third-party platforms like social media sites, affiliates, or payment partners.

Please note: If you choose not to provide personal information required for us to process an order, deliver a product, or meet legal requirements, we may be unable to fulfill your request.

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How We Use Your Information

We use the information collected strictly to improve your shopping experience with Scentverse. This includes but is not limited to:

1. Order Fulfillment & Service Delivery

   • Processing orders, payments, and shipments.

   • Managing returns, complaints, or customer service requests.

   • Sending transactional updates, including confirmations, invoices, and delivery details.

2. Improving User Experience

   • Customizing our website, products, and services based on your preferences.

   • Personalizing recommendations and offers tailored to your interests.

   • Conducting research and analytics to understand trends and optimize our offerings.

3. Marketing & Communication

   • Informing you (with consent, where required) about new products, exclusive offers, discounts, or upcoming launches.

   • Sending newsletters, notifications, and updates relevant to your shopping interests.

   • Retargeting ads and promotional campaigns online.

4. Analytics & Insights

   • Measuring the effectiveness of marketing campaigns (online and offline).

   • Analyzing customer behavior to enhance product development and improve customer satisfaction.

5. Legal, Compliance & Security

   • Maintaining transaction records for legal, financial, and audit purposes.

   • Preventing fraud, unauthorized transactions, and ensuring account security.

   • Meeting obligations under applicable laws, including GST, taxation, and regulatory frameworks.

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Sharing of Information

We do not sell or trade your personal data. However, we may share information in the following limited cases:

• With service providers and partners who help us process orders, deliver products, or provide technical, payment, or logistical support.

• With legal or government authorities, if required by law or to protect our rights, safety, or property.

• With marketing and advertising partners, only in anonymized or aggregated form, unless explicit consent is provided.

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Cookies & Tracking

We use cookies, tracking pixels, and similar tools to enhance your browsing experience, remember your preferences, and deliver targeted advertisements. You can choose to disable cookies in your browser settings, though some site features may not function properly.

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Your Rights

As a valued customer of Scentverse, you have the right to:

• Access, review, or request a copy of the personal information we hold about you.

• Request correction or deletion of inaccurate or outdated information.

• Opt out of marketing communications at any time.

• Withdraw consent for specific data processing activities (where applicable).

 

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Contact Us

For any queries or concerns regarding this Privacy Policy or your personal data, please reach out to our Customer Care team:

📧 Email: care@scentverse.in